Yes, if you pay by cash and then return a product to one of our stores, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store. Credit Notes are single-use vouchers valid for 6 months from the date of issue.
If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and they can be used to shop the brand you've returned, either online or in-store.
If a Return Voucher or Credit Note is used towards a purchase that costs less than the value of the voucher, you'll lose the balance amount. So make sure you get your money's worth.